Privacy Policy
Integrative Health Innovations, Inc., doing business as Joy Wellness Partners and Herway (“Joy Wellness Partners,” “Herway,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information when you visit our website or interact with our services:
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Other contact information submitted through our contact forms
- Information you provide when scheduling appointments or requesting services
Website Usage Information
We may automatically collect certain information regarding your use of our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referral sources
- General website analytics
How We Use Your Information
We may use your information to:
- Respond to inquiries and provide customer support
- Schedule appointments and communicate regarding your care
- Send appointment reminders and service-related communications
- Send SMS/text communications to individuals who have opted in
- Improve our website, services, and overall user experience
- Comply with applicable legal obligations
SMS/Text Communications
If you opt in to receive SMS messages from Joy Wellness Partners or Herway, you consent to receive customer care text messages regarding:
- Appointment reminders
- Appointment updates
- Responses to your inquiries
- Other service-related communications
By opting in, you acknowledge that:
- Message frequency varies based on your interactions with us.
- Message and data rates may apply according to your wireless carrier.
- You may opt out at any time by replying STOP.
- For assistance, reply HELP or contact our office directly.
- Your mobile information, including your phone number and SMS consent, will not be shared with third parties or affiliates for marketing or promotional purposes.
How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Disclosure
We value your privacy.
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.
We may disclose information only when necessary to:
- Comply with applicable laws or legal processes;
- Protect our legal rights or the safety of our patients, staff, or others;
- Support our operations through trusted service providers who assist us in delivering our services and who are contractually obligated to maintain the confidentiality of your information.
Your mobile information, including phone numbers and SMS registration data, will not be shared with third parties or affiliates for marketing purposes.
Your Privacy Choices
You may:
- Request access to the personal information we maintain about you.
- Request correction of inaccurate information.
- Opt out of marketing communications.
- Request deletion of your personal information, subject to applicable legal and healthcare record retention requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
Integrative Health Innovations, Inc.
Doing Business As Joy Wellness Partners and Herway
Email: info@joywellnesspartners.com
Phone: 858-609-0866